Frequently Asked Questions

When an items or items in an order are approved for refund, it will be in the exact same purchase amount plus shipping in US Dollars and to the same credit card or bank account that you used for the purchase. There will be no exception to this rule.

You will receive an email confirmation when refund is issued. Note that depends on your bank or financial institute, it may take a few days for them to process the refund before the money appears in your bank account.

No, we ship the package to the exact same shipping address that you provided and are not able to change it after it is shipped.

You need to work with the postal service or the courier to arrange for change of address after it is shipped. In such case we will not accept responsibility for delayed, lost or damaged items.

You receive “Purchase Confirmation” email when placing an order. When cancelling or returning an order, you will also receive confirmation email with details of the refund.

For all purchases made through the Website, you acknowledge and agree that purchase receipt will be provided electronically only, and paper copies of receipts may or may not be provided in the shipping.

We apologize in advanced when an item in your order is “Out of Stock”. We know it makes inconveniences and do our best so it does not happen.

In an unlikely case that a product in your order is out of stock, we will inform you and let you decide if you would like to replace it with another product of same or better quality.

We will make full refund in case you decide to cancel the purchase.

Yes, for your safety and security, we DO NOT offer Guest Checkout.

During the checkout, in addition to billing and shipping details, new customers will be asked to choose a username and password. If you already have an account with us, please login with your account’s credentials before placing your order.

Under your account, you will be able to manage your orders and wishlist, track the shipment, cancel an order, request a refund, and manage your points.

Please read our Privacy Policy for details of what data we keep and how we process personal data.

We have put a very strict quality assurance procedure in place to reduce the error rates to zero, however there is always a small percentage of errors.

If the item is not what you ordered, simply request a refund within seven days of the order status changed to Delivered and provide image of the item, and we will take it from there on.

If the item in your order arrives damaged or defective, you will have seven days to contact us and provide proof. Simply request a refund we will take it from there on.

If your package is not delivered after two weeks of the estimated delivery time, first thing is to check your tracking details using your tracking number to see where it might be.

If your tracking information is not helpful, simply fill out the form under “Customer Support” tab in your account, and select “I did not receive my order” from the options, and we will look into it for you in two business day.

In an unlikely and rear case of your package never arrives at the destination, we will resend the item for you or refund your purchase in full, whichever you prefer.

We base our decision to resend the product or reimburse you on the package delivery information provided by the career service. If tracking information states that an item was delivered but you haven’t received it, it is very possible that you provided us with incorrect shipping address. In that case we won’t take any responsibility.

Sorry, not at this point.