Frequently Asked Questions

Please note that the currency for payments on our website is US Dollars. We are using payment systems from well know providers in the industry including Stripe and PayPal, the two most secure and reliable payment gateways. You can pay directly with majority of credit cards, including Visa, MasterCard, Amex, Discover, or use your PayPal account for payment. For your security, we never store your credit card number in our database. There is a feature during checkout to save your payment method for future use. If you decide to use it, our payment providers will store your information, not us. Please read our Privacy Policy for further details about how we store and secure your personal information.

All payments are in US Dollars.

All refund amounts are also in same currency in the exact same purchase amount plus shipping.

When you pay with payment methods other than USD, the exchange rate and any other fees are being applied from your financial institute, not us.

We value loyalty.

As a token of our appreciation for having you as our customer, we offer you with point rewards for every purchase. You collect points on the retail dollar value of the item. Taxes, if applicable, and shipping are excluded and you will not earn points on them.

Points expire within 365 days of acquiring it, and you can manage your points and redeem them under your account.

Yes.

We are grateful to have a customer like you, and to value your trust in us, you will earn 5000 extra points in your first purchase.

All prices on the website are tax included for US customers. Shipping is taxable in some states, in those cases you may see that little extra cost on the shipping fee.

In Canada, we collect sales tax separately, when applicable, according to local sales tax rates. Applicable taxes will be calculated and displayed at the checkout on the Website.

Prices are VAT included for customers in UK and Spain. All other EU customers may need to pay tax upon delivery of the products, depending on declared value of the order and VAT exemption limit of the destination country.

For customers in other countries that we ship to, all prices on the Website are exclusive of applicable sales taxes.

There may be some other cases that our production partners collect that tax on our behalf, but it is usually included in the price.

Depending on the total value of your order, if you exceed the exempt limit in your country, you may need to pay duties.

For US customers, most of the packages are being shipped within US and they will not pay customs duties. However, depends on the states, there might be applicable sales tax which will remain your responsibility to pay, if isn’t paid during the purchase.

Customers in EU zone also receive some of the products from within EU, however duties and taxes vary from country to country, and you will be responsible for applicable sales taxes.

Yes, if you don’t like the product, we accept return, except for the items that are non-refundable due to hygiene concerns, such as face masks or underwear.

As soon the status of an order is changed to “Delivered”, you have seven days to request a refund. When seven days passed, we will not be able to accept the return.

You will be responsible for covering the shipping costs for returning your item to our warehouse.

To be eligible for a return, the item must be unworn, unwashed, and in the same condition that you received it. The item must also be in the original packaging.

At any time, once you have collected enough points, you can use it on the checkout for full payment or partial discount.

Please note that shipping and taxes is not covered with points. However, when you apply a discount or pay full amount with your points, applicable taxes will be lower, or none.

Yes, PayPal payment is available for all customers.

No, we only accept digital payments.