Frequently Asked Questions
- All
- Orders and Processing
- Shipping and Delivery
- Taxes and Duties
- Refund and Exchange
- Accounts and Access
- Billing and Payments
- Rewards and Points
- General Questions
We make the products after we receive your order mainly to reduce cost and lower the damage to the environment. Normal production time takes up to 1 weeks before we ship the items to you.
The production time may vary based on days of the week, number of items in your orders, and type of the products. We will do our very best to process every order in the shortest time possible.
We do process the orders every day, however we do not ship on Saturdays, Sundays and/or nationally observed US and Canadian holidays.
Altogether, it may take between 2 to 4 weeks for production and delivery after placing an order.
COVID-19 Update: We have worked very hard to keep the production time under 2 weeks however in rare cases, it may take up to 3 weeks.
COVID-19 Update: Shipment is impacted all around the world. We are doing our best to make fast delivery, and in the USA our delivery is considerably fast, however shipping to other countries might take up to 6 weeks. We advice our customers in the following countries to be aware of a possible long delivery time:
Australia, Canada, Iceland, Ireland, Italy, Netherlands, Portugal, Spain, and Switzerland.
Delivery time is changing frequently and we are closely monitoring the situation, and make an update to the list of countries that we ship to.
Yes, we are very environmentally conscious.
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
Our inks are water based and eco-friendly, and our apparel is created with the latest in garment printing technology. This makes the feel much softer than traditional screen-printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.
No, at this time, we are not offering gift cards.
We never go on sale for various reasons.
We believe our prices are fair, and our low markup does not give us too much wiggle room on pricing.
We don’t have an inventory of products, so if some are not doing well, we just take it out of our catalogue.
Also we truly believe in nurturing long term relationship with our customers and rewarding our loyal customers, then just creating an opportunity for a shopping spree. To that purpose, from time to time, we offer additional points on purchases, and may load extra points as a gift to our loyal customers.
An account with no prior fulfilled purchase that shows no activity for certain duration of time, which is set by admin, is considered dormant.
A dormant account is being suspended after the inactivity duration passed and cannot be re-activated. We suspend dormant accounts for security reasons and to protect our customers.
You can use your email address in your account as your username.
On our website and on the login page, we provided you with a feature to reset your password. Simply follow the instruction and you are all set.
Important Note: We never share your password via email, if you forgot your password, use the “Forgot Password” feature on the website to reset it.
We do not provide support with regards to maintaining customer’s account, and reserve the rights to disable any account with malicious or harmful activities.
We will not accept any responsibility if you lost your access to your account and cannot retrieve it.
You need to collect Style Reward points equivalent to $5 before you can redeem points.